The Aqara Hub is a smart Wi-Fi gateway that supports the Aqara Home app and Apple HomeKit. It communicates with subdevices through Zigbee. Users can add various child devices to the Hub, so the system can control the switches, bulbs, curtains, monitor the temperature and humidity, door and window status, detect movement and water leak, and play an alarm or perform an action when triggered. Users can create and manage different scenes with the Apple HomeKit app or the Aqara Home app.
1. Long press the reset button on the Hub for 10 seconds until the yellow light flashes, select the "+" sign on the upper right corner of the home page, select “Aqara Hub”, and scan the HomeKit device code according to the instructions. 2. Tap “No Code or Can’t Scan”. 3. Select the" yellow house" icon "Aqara Hub-XXXX" (if not shown, please wait 1 minute or so, and the app will automatically scan the nearby Hub). 4. In the pop-up dialog box "Add subdevices to network", select Allow (if the dialog box does not pop up, please restart your phone and try again), add the Hub by manually entering the HomeKit code. If "Cannot add subdevices" is shown, the possible reasons and solutions are as follows: 1. The Wi-Fi signal of the router is weak. Please move the Hub closer to the router and try again. 2. Due to repeated adding failures, the Wi-Fi cache of the Hub is not released properly. Please restart your phone and try again. 3. The router’s Wi-Fi is 5 GHz. Please switch to 2.4G Wi-Fi and try again. 4. If your router is an enterprise router, log in to the router setting page to check if "sending mDNS to the wireless terminal " is enabled. If you still can't solve the problem with the above methods, please contact our customer service or send us an email at support@aqara.com, thanks.
1. Please check if the Wi-Fi password is correct. 2. Please check if the Wi-Fi router name or password contains special characters. 3. Check if the Wi-Fi network is connected with the Internet. 4. Check if the Wi-Fi signal of the router is weak. Please move the Hub closer to the router and try again. 5. Check if the Wi-Fi network is 5 GHz. Please switch to 2.4 GHz Wi-Fi and try again.
1. Check if the router Wi-Fi is on. 2. Please check if the Wi-Fi Router password has been changed. 3. If the above two solutions do not work, long press the hub button for 10 seconds until the yellow light flashes and re-add the hub.
1. Long press the hub button for more than 10 seconds until the yellow light flashes, indicating that it has been reset. This operation will not delete the data of the timer, battery, and subdevice list. 2. Press the Hub button 10 times continuously. After the yellow light flashes, it indicates that it has been restored to factory settings. This operation will delete all the data of the timer, battery, and subdevice list.
Please refer to the “Effective range test” in the Quick Start Guide of the device. If the indicator light in the device flashes and the hub makes voice prompts, “Normal Link Confirmed”, it indicates the hub communicates effectively with the child device. If you do not get a voice prompt, please move the device closer to the hub or move the hub closer to the device and try again.
1. Check if the blue light on the hub is flashing. If the blue light is flashing, it means the hub and router are disconnected. Please check if the router works normally. Try to restart the hub and router, then try again. 2. If the blue light on the hub is not flashing. Please restart the hub or the Wi-Fi on your phone. Refresh the app and try again.
1. Check if the hub is online. If the hub is offline, please reconnect the hub and try again. 2. Check if the communication between the device and the hub is normal according to the “Effective Range Test in the quick start guide of the device. Take the Aqara Motion Sensor as an example, short press the reset button, the indicator light on the device will flash and the Hub prompts, "Normal Link Confirmed". It indicates the device and the hub can communicate effectively. Please refresh the app. If the communication is abnormal, try to move the device closer to the hub or move the hub closer to the device and try again. 3. Check if the battery needs to be changed. Single press the button on the device to check if the device indicator is on.
This is because your phone has not backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. You need to manually synchronize the iCloud data before you can use HomeKit. Solution: 1. In the phone, go to “Settings” > "Your Apple ID Account" > iCloud > iCloud Backup > Click "Manual Backup" and the synchronization is completed 2. Please restart your phone and try again.
1. Make sure you have set up a home hub. You can find instructions here - https://support.apple.com/en-us/HT207057. 2. Open the "Home" page of "Home" app on your iOS device, tap in the upper left corner. Tap "Home Settings", select your home in the "Home" list, and then under "home hub", see if the home hub shows "Connected." . 3. Check if your home hub is connected to the router and is in the same home network with the Aqara Hub.
1. Control child devices. Name the child device in Apple HomeKit, distribute them to a specific room and ask Siri: “Turn on the light” “Turn on the living room lights” “Turn on living room” “Turn off the switch” “Turn on the smart plug” “Turn off the living room lights” “Turn off the lights in my Chicago house” “Set night light to 50%” “Set night light to red” 2. Set scenes. Set scenes in Apple HomeKit and name them. Ask Siri: “Hey Siri. Set the party scene" “Enable at-home scene” “I’m home” “I am leaving” “Good night” “Good morning” 3. Check device status. Name the child devices in Apple HomeKit, distribute them to a specific room and ask Siri: “Is the living room open?” “Living room temperature” “What’s the living room humidity?” “What’s the Water Leak Sensor status”?
Aqara Hub M2 is a smart home control center, and also a smart bridge compatible with Apple HomeKit. It supports Wi-Fi or Ethernet network access and interconnection with Zigbee sub-devices. With IR remote control function, it can add and manage different IR devices. Aqara Hub M2 helps you more conveniently control plug, lights, curtain, air conditioner, fan, etc. For more details about the sub-devices that are currently supported by the hub, please log in to www.aqara.com.
Automation can help you do a lot of things automatically, such as setting the timing to turn off the lights at 10 o'clock every night, automatically turning off the air conditioner after you leave home, automatically turning on the corridor light when you arrive home, turning on the lights when people come, and turning off the lights when people go.
In smart home, scene control is a very practical function. You can create a scene through the app and add multiple devices to the scene. For example, you create a "good night" scene, add "bedroom lights", "living room lights" and "corridor light" to the scene, and set all the switch statuses to be off. After the settings are completed, you can execute the "good night" scene to turn off "bedroom lights", "living room lights", "corridor light".
Zigbee technology is a short-range, low power-consumption wireless communication technology. The Hub M2 adapts Zigbee3.0 and has the following advantages: 1.Ultra-low power consumption 2. Short delay. 3. Ad-hoc network, which is compatible with more sub-devices. 4. Strong reliability. 5. High security.
1. You need a 2.4GHz router in your home and it works normally; 2. The hub only supports the 2.4GHz Wi-Fi network. If you use a dual-band router, please turn off the 5GHz Wi-Fi network before adding the hub; 3. If you need to use wired communication between the hub and the router, please use a network cable with an RJ45 network port to connect the LAN port of the hub to that of your router, and wait for the orange and green indicator lights on the side of the network port to light up.
1. It is recommended to install it in the center of the area where the sub-devices are located, to ensure stable communication between the hub and each sub-device. If the distance between the sub-device and the hub is too far, it may cause the offline problem of the sub-device. To avoid this problem, please add another hub and connect the sub-device to it. 2. The hub should not be too far away from the router as much as possible. In order to ensure the stability of Wi-Fi communication, it is best to maintain a straight distance of 2 to 6 meters.
1. Before adding a hub, please make sure that the yellow indicator light of the hub flashes slowly. 2. Please check whether the router is a dual-band router (2.4 GHz Wi-Fi and 5 GHz Wi-Fi are supported at the same time). If yes, please go to the router settings page, set the Wi-Fi hotspot to 2.4 GHz and try again. 3. After long pressing the hub button for 10 seconds and waiting for the yellow indicator light to flash, open the Aqara Home APP, select Add Device in the upper right corner, select "Hub M2" in the hub list, the device can be added according to the prompt of the app. If you are using an iPhone, you can scan the QR code on the bottom of the device to bind it according to the prompt. If binding fails, please long press the button for 10s to restore the hub network, restart the Wi-Fi of the mobile phone, wait for a minute and try again.
* Please make sure the camera is connected with the 2.4GHz Wi-Fi network; * Wi-Fi name or password may contain special characters. Please replace them with ordinary characters and try again; * The camera does not support the WAP/WAP2 Wi-Fi network; * The camera cannot recognize the QR code generated by the phone. Please make sure the screen of the phone is not less than 4 inches, and cannot scan the QR code under back-lighting. * Please check whether the router turns on the Wi-Fi connection watcher function, which causes the network connection failures; * Please check whether the router turns on the AP isolation function, which causes the phone cannot search the camera within LAN; * It is recommended not to connect it to a bridge network. Conne
* ”Failed to add accessory”. Due to multiple adding failures, the error information of iOS cache cannot be removed. Please restart the iOS device and reset the camera; * ”Accessory already added”. After restarting the iOS device and reset the camera, you can manually enter the HomeKit setup code and add it again; * ”Accessory not found”. Please wait for 3 minutes after resetting the camera. You can manually enter the HomeKit setup code and add it again.
1.Please delete the previously added hub in the "Home" or "Aqara Home" app, restart the Wi-Fi of the phone, long press for 10 seconds to reset the hub until the yellow indicator light flashes, and then add the hub again.
Aqara Hub M2 can be used as the IR control center. After the relevant IR devices are paired through the app, they can be directly controlled through the app or controlled through setting automations, such as turning on the TV, turning on the fan, controlling the air conditioner and so on.
In different indoor environments, the effective communication distance between the sub-device and the hub is different. When used in daily home environment, it is recommended that the distance between the sub-device and the hub should not exceed 20 meters, and there are no more than two walls in the middle.
Triple click: add sub-device Long press: long press the button for 10 seconds to reset the hub. This operation will not delete the device data, such as timing, power, sub-device list and so on. Quickly click 10 times : restore to factory settings. Please clear all data.
Please make sure that the mobile phone connects to the Wi-Fi network where the hub is located, and open the Aqara Home app. On the device page, select the hub that needs to be updated, enter the hub details page, and click firmware update.
1. Long press the hub button for about 10 seconds until the yellow light flashes, indicating that the hub has been unbound from your account. This operation will not delete the device data, such as timing, power, sub-device list and so on. 2. Quickly click the hub button 10 times continuously. After the yellow light flashes, it indicates that the device has restored to the factory settings. This operation will not delete the device data, such as timing, power, sub-device list and so on.
1. Please check whether the power supply of the hub is normal. You can press the button on the hub to check whether the indicator light of the hub is on. If the indicator light is off, please make sure the power supply of the hub is normal; if the indicator light is on, please go to step 2. 2. Please use the mobile phone to connect to the Wi-Fi that the hub is currently connected with, and observe whether the mobile phone can connect to the Internet normally. If it is abnormal, it shows that the Wi-Fi cannot connect to the Internet, please try again after you make sure the Wi-Fi can be used normally; if it is normal, please go to step 3. 3. Please try to unplug the hub and plug it in again. If the blue indicator light flashes, please wait for the blue light to stay always on, and then check whether the hub is offline in the Aqara home app; if the blue light keeps flashing, please bind the hub again in the app ; If the yellow light flashes, please bind the hub again in the app. 4. If the hub goes online after frequently going offline, please place the hub 1-2 meters away from the router with no obstacles (especially metal obstacles) in the middle. 5. Due to performance problems, some routers may cause the device to go offline frequently when there are too many connected Wi-Fi devices. In this case, please try to reduce the number of Wi-Fi devices that have connected to the router, or replace it with a more powerful router. 6. If none of the above steps can solve the hub offline problem, please contact customer service.
1. Please check whether the hub that the sub-device is connected with is offline. If the hub also shows offline status, it means that the sub-device is offline because the hub is offline. Please try to restart the hub and try again. 2. If the hub is online but the sub-device is offline, please check whether the communication between the sub-device and the hub is normal. For more instructions, please refer to "Effective Distance Verification" in the sub-device manual. The voice prompt "connection is normal" indicates that the device and the hub can communicate effectively. If the communication is abnormal, please try to move the sub-device close to the hub or move the hub close to the sub-device and try again. After restarting the app, check whether the sub-device goes online. 3. Please check whether the power supply of the sub-device is normal, and press the button on the sub-device to check if the indicator light of the sub-device is on.
For more details, please refer to "Effective Distance Verification" in the sub-device manual. The indicator light of the sub-device will flash and the hub will play a voice prompt "connection is normal", indicating that the device and the hub can communicate effectively. If the communication is not normal, please try to move the sub-device close to the hub or move the hub close to the sub-device and try again.
The maximum number is 128 (including at least 8 neutral strong electronic devices). Without neutral strong electronic devices, the maximum number of connected sub-devices can only be 32.
Open the "Aqara Home" app. On the "Devices" page, click "[the hub name]" to enter the hub details page. Click "Sub-devices" to view the sub-devices that the current hub has been connected with.
HomeKit is a smart home platform released by Apple. HomeKit allows users to use iOS devices to control all their home accessories labeled "Works with Apple HomeKit".Apple has a "Home" app built into the iOS 10 or later version. Through “Home” app, users can manage all the HomeKit-enabled devices in one platform. Users can create Room in “Home” app, create scenes, such as, “I’m home”, “Away”, set automation, share home ect. Users can use “Home” app to easily and safely control all the HomeKit-enabled accessories. Users can also control the accessories using Siri after naming the accessories. For example, "Turn on the light" or "Turn off the light". "Set the brightness of the light to 50%". "Set the temperature to 20 degrees”. "I’m leaving".
A home hub is the brain of the HomeKit-enabled accessories, through which users can automate and remotely access HomeKit-enabled accessories. With the Apple Home app, you can set up a home hub, remotely control your HomeKit-enabled accessories, give trusted people access, and automate the accessories to do what you need as required. Learn more.
1.Control accessories. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and tell Siri , “Turn on the light” “Turn on living room lights” “Turn off lights in my Chicago house” 2. Set scenes. Set scenes in Apple Home or Aqara Home app and name them. Ask Siri to set the following scenes, “Hey Siri. Set the party scene" “Good morning” 3. Check accessory status. Name the accessories in Apple Home or Aqara Home app, distribute them to a specific room and ask Siri, “Is the living room open?” “Living room temperature” “What’s the living room humidity?” Siri voice control of HomeKit-enabled accessories is available on iPhone, Apple Watch, iPad, iPod, Apple TV, HomePod. Learn More.
The HomeKit setup code is a string of 8 digits and it is pasted on the product or its packaging as a QR setup code or digital number . Each product has one unique HomeKit setup code for identification and pairing while adding the accessory. Please keep the HomeKit setup code and avoid sharing the information to others.
You can set HomePod, Apple TV 4K, Apple TV (4th generation), or iPad as a home hub to automate and remotely control HomeKit accessories on iOS devices. A device set as a home hub must be left at home, connected to a home Wi-Fi network, and powered on.
The remote access function cannot be used after the Internet is disconnected, but the accessories can still be accessed through the local area network, the Hub can still be used normally and automation can still operate normally.
1. If you use an iPad, Apple TV, HomePod as a home hub, check if the iPad, Apple TV, HomePod is connected to the router. Do not enable flight mode in iPad. 2. Open the "Home" app and check if the automation is set to disabled. 3. Please check whether the corresponding accessories for automation are offline. Please try again after restoring it online. If the Hub is offline, try restarting the Hub and try again. 4. Open the "Home" app "Home" page on your iOS device, tap the” navigation” icon in the top right corner, click "Home Settings", select your home in the "Home" list, and then under "home hub", see if the home hub shows "Connected." 5. If you use the iPad as a home hub, try reactivating the iPad's WiFi switch and try again.
1. Since the automation function requires the participation of the home hub, make sure that the home hub and the Hub are in the same LAN and that the router Wi-Fi network is stable and reliable. The number of clients connected to the router is preferred to be no more than 20 (depending on router performance). We recommend you to purchase Apple, Mi, TP-LINK, NETGEER branded routers. 2. Using the iPad as a home hub in battery mode, if the iPad's screen is dim, the communication heartbeat interval with the router becomes longer. Therefore, if you do not use the iPad, please keep the iPad in a charging state to ensure when the iPad's screen is dim, it can maintain constant communication with the router. 3. Ensure that the communication between the accessory device and the Hub is reliable. If the communication between the accessory device and the gateway is unstable, the execution will be significantly delayed.
This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit. Solution: In the phone go to the “Settings” – "Your Apple ID Account" - iCloud - iCloud Backup - Click "Manual Backup" and it will be ready after the synchronization is completed.
This is because your mobile phone has not backed up or backed up iCloud data for a long time, and the mobile phone does not synchronize the data with iCloud at all times. Therefore, you need to manually synchronize the iCloud data before you can use HomeKit. Solution: In the phone go to the settings - "Own Apple ID Account" - iCloud - iCloud Backup - Click "Manual Backup" and it will be ready after the synchronization is completed.
In iOS 11 and later, you can use HomeKit accessories such as door locks and sensors. (There are currently several products that support push notifications in Aqara products. They are: Door and Window Sensor, Motion Sensor, Vibration Sensor, and Water Leak Sensor.) Set up notifications to alert you when an accessory detects an anomaly or at a specific time of the day. For example, if you have a Door and Window Sensor installed in your home, you will be notified if the door opens when you are at home. This can be configured as follows: 1. Open the Apple “Home” app. 2. Tap and hold an accessory, then tap Details. 3. Tap Status & Notifications. 4. Turn on "Allow Notifications" and choose one of the following options: 1) Time: Set the time when you want the accessory to send a reminder. 2) Users: Receive reminders from accessories when you or others arrive at or leave your home. If you select this option, you need to configure the home hub, and make sure you can control every accessory in your home that has activated "Share My Location" and "Settings"> "[your name]"> "iCloud"> "Share My Location" and select the device. 5. To complete the operation, tap “Back” in the upper left corner and tap “Finish”. Want to receive notification from HomeKit accessories while you are away from home? Please set up a home hub to remotely access your HomeKit accessories. Learn more .
You can scan the QR code to connect Aqara Smart Camera G2H (Hub) to the network. After the device is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H lens for the network connection.
1. The distance between the device and the wireless router is too far away or there are many obstacles in the middle. When the Wi-Fi signal is weak, the network connection may be unsuccessful. Please use a Wi-Fi signal amplifier to relay the signal or move the router close to a place where the device can receive the Wi-Fi signal well 2. When the wrong Wi-Fi information is entered, the network connection cannot be completed. Please enter the correct information and try again.
The hub of Aqara Smart Camera G2H (Hub) can be connected with Aqara's other smart sensors and controllers, such as door and window sensor, motion sensor, smart plug, wireless switch and other devices. Through the hub function, you can control these smart devices by app. The hub is the data interaction and control center of the entire home smart devices.
The hub of Aqara Smart Camera G2H (Hub) can be connected through the ZigBee 3.0 protocol, and it can directly support 32 Zigbee terminal devices at most.
Aqara Smart Camera G2H (Hub) supports MicroSD card in FAT32 format, whose reading and writing speed is Class 4 or above. It is recommended to choose the MicroSD card with reading and writing speed of Class10 or above, which supports the maximum capacity of 32GB.
Aqara Smart Camera G2H (Hub) can record high-definition video by default. 8G memory card can record video for 18 hours; 16G memory card can record video for 36 hours; 32G memory card can record video for about 3 days.
1. Some knockoffs of small-capacity memory cards pretend to be sold as large-capacity cards; 2. After some devices have been tested, the MicroSD cards could be maliciously partitioned, and the devices can only read the partition partially; 3. Because the manufacturer's capacity formula is different (the actual measurement unit of normal capacity is 1024KB=1MB, and the manufacturer measurement unit is 1000KB=1MB.), the actual capacity will be slightly smaller than that on the nameplate.
The correlation event means that Aqara Smart Camera G2H (Hub) can be correlated with devices in the same home, such as when door and window sensor is triggered, after detecting human motion, the hub can help locate the time position of the event in the recording area. The maximum number of correlation events is 100. Set a correlation event: click the app > "Correlation events" in the lower right corner > select the trigger device for the correlation event > select the color > save.
There is no limit to the number of clients, and it is recommended that 4 users watch at the same time at most, because the more clients the hub is connected with, the more resources the processor consumes (too many client connections will cause real-time image to freeze, delay, etc.)
After adding the device to the Apple Home app, you need to install a HomePod, Apple TV (tvOS 11.0 or later) or an iPad (iOS 12.0 or later) that has been set as the home center to realize remote control. For specific operations, please refer to the Apple Home app instructions.
The bracket base of Aqara Smart Camera G2H (Hub) contains two powerful magnets, which support magnetic attraction on refrigerators, iron door and other objects, and can also be stuck to non-magnetic attraction objects by using the 3M tape and iron pieces in the accessories. Please use them to install the bracket.
Enter the app, click on the “...” in the upper right corner > More settings > Camera settings > Video settings > Image inversion, and correct the video image by adjusting it up and down or left and right.
You can scan the QR code to connect Aqara Smart Camera G2H (Hub) to the network. After the device is powered on, please open the app and connect the device to 2.4GHz Wi-Fi, according to the voice prompt. Then, the QR code is generated, and you can scan the QR code through the G2H lens for the network connection.
1. The distance between the device and the wireless router is too far away or there are many obstacles in the middle. When the Wi-Fi signal is weak, the network connection may be unsuccessful. Please use a Wi-Fi signal amplifier to relay the signal or move the router close to a place where the device can receive the Wi-Fi signal well 2. When the wrong Wi-Fi information is entered, the network connection cannot be completed. Please enter the correct information and try again.
The hub of Aqara Smart Camera G2H (Hub) can be connected with Aqara's other smart sensors and controllers, such as door and window sensor, motion sensor, smart plug, wireless switch and other devices. Through the hub function, you can control these smart devices by app. The hub is the data interaction and control center of the entire home smart devices.
The hub of Aqara Smart Camera G2H (Hub) can be connected through the ZigBee 3.0 protocol, and it can directly support 32 Zigbee terminal devices at most.
Aqara Smart Camera G2H (Hub) supports MicroSD card in FAT32 format, whose reading and writing speed is Class 4 or above. It is recommended to choose the MicroSD card with reading and writing speed of Class10 or above, which supports the maximum capacity of 32GB.
Aqara Smart Camera G2H (Hub) can record high-definition video by default. 8G memory card can record video for 18 hours; 16G memory card can record video for 36 hours; 32G memory card can record video for about 3 days.
1. Some knockoffs of small-capacity memory cards pretend to be sold as large-capacity cards; 2. After some devices have been tested, the MicroSD cards could be maliciously partitioned, and the devices can only read the partition partially; 3. Because the manufacturer's capacity formula is different (the actual measurement unit of normal capacity is 1024KB=1MB, and the manufacturer measurement unit is 1000KB=1MB.), the actual capacity will be slightly smaller than that on the nameplate.
The correlation event means that Aqara Smart Camera G2H (Hub) can be correlated with devices in the same home, such as when door and window sensor is triggered, after detecting human motion, the hub can help locate the time position of the event in the recording area. The maximum number of correlation events is 100. Set a correlation event: click the app > "Correlation events" in the lower right corner > select the trigger device for the correlation event > select the color > save.
There is no limit to the number of clients, and it is recommended that 4 users watch at the same time at most, because the more clients the hub is connected with, the more resources the processor consumes (too many client connections will cause real-time image to freeze, delay, etc.)
After adding the device to the Apple Home app, you need to install a HomePod, Apple TV (tvOS 11.0 or later) or an iPad (iOS 12.0 or later) that has been set as the home center to realize remote control. For specific operations, please refer to the Apple Home app instructions.
The bracket base of Aqara Smart Camera G2H (Hub) contains two powerful magnets, which support magnetic attraction on refrigerators, iron door and other objects, and can also be stuck to non-magnetic attraction objects by using the 3M tape and iron pieces in the accessories. Please use them to install the bracket.
Enter the app, click on the “...” in the upper right corner > More settings > Camera settings > Video settings > Image inversion, and correct the video image by adjusting it up and down or left and right.
Move the Aqara Temperature and Humidity Sensor close to the hub, open the app, tap "Home" and the tap "+" on the upper right corner to enter the "Add Accessory" page. Select "Temperature and Humidity Sensor" and add it according to instructions. When the hub makes a voice prompt, it indicates that it has been added successfully.
1. Check to see if the hub's firmware version is up to date. 2. Check if the hub is already in the pairing mode. 3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected. 4. Keep the sensor as close as possible to the hub and keep trying. 5. Try with another child device to see if there is something wrong with the sensor itself. 6. Try with another hub and see if there is something wrong with the previous hub. 7. Please be aware that we can add no more than 32 child devices to a hub at the same time.
After the Aqara Temperature and Humidity Sensor is connected successfully, press the button of the sensor before it is installed. If the Aqara Hub makes a voice prompt "Normal link confirmed", the current location is Ok. If the Aqara Hub doesn't make a voice prompt, move the sensor closer to the hub and try again.
Possible reasons: 1. The accessory is too far from the hub. Please install it closer to the hub. 2. The battery is dead. Please replace the battery. 3. The accessory has been installed on metal and the signal has been interfered with. The accessory should be installed away from metal.
If you don't want to use it or you want to add it to another hub, long press the reset button for more than 5 seconds until the LED indicator blinks three times. Then the Aqara Hub will make a voice prompt "device deleted". You can also remove it from the app.
Single-click to check the connectivity with the Aqara Hub. It will report the temperature and humidity data to the Aqara Hub. Long press the reset button for more than 5 seconds until the LED indicator blinks three times to add or reset accessories. The Aqara Hub will then make a voice prompt "device deleted".
The Aqara Temperature and Humidity Sensor cannot be connected to the mobile phone directly. An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Temperature and Humidity Sensor to the hub.
The Aqara Temperature and Humidity Sensor is suitable for indoor use. Normal operating temperature:-20 to 50°C (-4 to122°F); humidity: 0~100%, non-condensing environment. Do not expose the sensor to rain or vapor. Do not install the sensor in the refrigerator, kitchen or bathroom.
If the temperature, humidity and atmospheric pressure vary only a bit, data will be reported once an hour. If the temperature variation exceeds 0.5℃ (1℉), the humidity variation exceeds 6% and the atmospheric pressure is no less than 25hPa, data will be reported instantly.
When the Aqara Temperature and Humidity Sensor detects that current environment is out of the selected comfort zone, it will push notifications to the mobile phone. This function can be disabled in the app.
The Aqara Temperature and Humidity Sensor can work with other Aqara accessories. For example, when the temperature is higher than the set value, the Aqara Temperature and Humidity Sensor will work with the Aqara Smart Plug to turn on the electric fan; when the humidity is lower than the set value, the Aqara Temperature and Humidity Sensor will work with the Aqara Smart Plug to turn on the humidifier.
If the external network is down, the app control function will no longer be available. But the local control for the sensor will not be affected and its connection with other smart devices will function normally. The sensor can still be triggered, and after being triggered, the sensor will execute corresponding function according to the previous setting in the app. For example, if the Aqara Hub has entered security mode before the connection is down, the Aqara Hub will play an alarm once the sensor is triggered.
Please ensure that the distance between the Aqara Hub and the sensor doesn't exceed 7-10 meters (23-33 feet). Walls are permissible. In this case, it is best to install the sensor at a location closer to the Aqara Hub.
1. Use a coin to to rotate the battery cover counter clockwise until the cover loosens. 2. Remove the existing battery. Place the new CR2032 battery in the battery compartment and make sure that the positive side of the battery faces upwards. 3. Align the battery cover with the bottom of the Aqara Temperature and Humidity Sensor. Use a coin to rotate the battery cover clockwise until you hear a click. The battery cover is successfully replaced.
Press the reset button. If the hub voice prompts, "Normal link confirmed", it indicates that the hub and the Aqara Motion Sensor are communicating properly. If there is no voice prompt, please move the sensor closer to the hub and try again. If there is still no voice prompt, the sensor might be deleted, or its battery may have run down. Please refer to the user manual for instructions to add the device or replace the battery. You can test the Aqara Motion Sensor by putting your hand in front of the lens and check the device records (log). The sensor is working properly if the corresponding event has been updated in the log.
1. Check to see if the hub's firmware version is up to date. 2. Check if the hub is already in the pairing mode. 3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected. 4. Keep the sensor as close as possible to the hub and keep trying. 5. Try with another child device to see if there is something wrong with the sensor itself. 6. Try with another hub and see if there is something wrong with the previous hub. 7. Please be aware that we can add no more than 32 child devices to a hub at the same time.
Possible reasons: 1. The accessory is too far from the hub. Please install it closer to the hub. 2. The battery is dead. Please replace the battery. 3. The accessory has been installed on metal and the signal has been interfered with. The accessory should be installed away from metal.
1. Install in the area that needs to detect motion, such as the living room or bedroom (during installation, please refer to the detection range in the quick start guide). 2. A coffee table, shoe cabinet or desk surface can be used, but ensure that it is installed close to the edge (recommended height is 1.2m/3.94ft to 2.1m/6.89ft). 3. Do not place it on a metal surface or allow anything to block the motion sensor.
Yes. It may be triggered by pets because of the passive infrared technology. To avoid this, we suggest you install the Aqara Motion Sensor in a higher position so the pet could not enter the detection area.
The Aqara Motion Sensor goes into sleep mode after it is triggered. One minute later, it can be triggered again. It might be in sleep mode when you were using it.
Within one hour after it connects to the network (new network connection mode), the Aqara Motion Sensor is triggered once every 5 seconds. If it is not triggered within an hour, it automatically enters normal user mode. It is then triggered once every minute.
1. Press and hold the reset button on the device for 5 seconds. The indicator will flash 3 times before resetting to factory settings. 2. If a sensor needs to be paired with another Aqara Hub, it will need to be reset before the new pairing can succeed.
1. Line up the sensor unit and the magnet unit according to the mounting mark as shown in the quick start guide. Attach the sensor unit to the fixed surface and the magnet to the surface that will be opened. 2. The distance between the sensor unit and the magnet unit should be less than 22 mm (7/8 inch). 3. The exact position can be changed but ensure that the sensor unit and the magnet unit are installed in alignment. 4. Because of the complex indoor environment, adjusting the distance between the Aqara Hub and the Aqara Door and Window Sensor can improve the overall result. 5. Avoid installing sensors on metal surfaces because of the adverse effect this can have on the signal.
Turn the magnet 90 degrees. It is better to install the sensor unit on a fixed door frame and attach the small magnet unit to the door to protect the sensor better. The sensor unit should be less than 22 mm (7/8 inch) from the magnet. They should not be installed too close to each other to avoid contact and possible damage.
Normally the range of the Aqara Door and Window Sensor is about 7-10 meters (23-33 feet) from the Aqara Hub. In the complex indoor environment, the communication distance will be reduced if there is a wall between the Hub and Door and Window Sensor.
1. Check to see if the hub's firmware version is up to date. 2. Check if the hub is already in the pairing mode. 3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected. 4. Keep the sensor as close as possible to the hub and keep trying. 5. Try with another child device to see if there is something wrong with the sensor itself. 6. Try with another hub and see if there is something wrong with the previous hub. 7. Please be aware that we can add no more than 32 child devices to a hub at the same time.
1. The sensor unit and magnet unit might be too far away from each other. Make sure the gap between the sensor unit and the magnet unit is no more than 22 mm (7/8 inch). 2. The Aqara Hub might be too far away from the sensor. Press the reset button of the sensor at the installation location. If the Aqara Hub makes voice prompts, it indicates the Aqara Hub communicates effectively with the sensor. If not, please move the sensor closer to the Aqara Hub. 3. Low battery or dead battery. Please replace the battery. 4. The accessory is installed on a metal surface and the signal is interfered with. Please avoid metal surfaces.
1. Single press the reset button of the sensor, the hub will prompt with the voice message "normal link confirmed" which means the connection between the sensor and the hub is normal. If the hub gives no response, please move the sensor closer to the hub and try again. If the hub remains silent, the sensor might have been removed from the hub or run out of power. Please follow the instructions to add the sensor or replace the battery. 2. Please split the sensor and the magnet and then move them back together, then check the log of the Aqara Door and Window Sensor in the app. The sensor is working properly if the corresponding event has been updated in the log.
1. The Aqara Door and Window Sensor can be installed on the door or window to detect door and window status. 2. Works with other smart devices. If it detects that the door or window opens or closes, and it triggers other devices to turn on or off home appliances or to take other actions.
1. Press the reset button for 3 seconds. The indicator light will flash 3 times before restoring to factory settings. 2. If the bound sensor needs to be bound to another hub, it needs to be reset first.
The Aqara Water Leak Sensor can detect a water leak or water immersion. When the water leak or water immersion occurs, it sends an instant alert notification via the app. It can also interact with other smart accessories with the Aqara Hub.
The Aqara Water Leak Sensor makes use of the electrical conductivity of water. When two probes come into contact with water, a current loop is formed. At the same time, the sensor reports water leak/water immersion status to the Aqara Hub and thereby triggers the alarm or interacts with other smart devices to perform related operations.
The Aqara Water Leak Sensor communicates with the Aqara Hub through the Zigbee wireless protocol. Zigbee technology is a short-distance and low-power consumption wireless communication technology. Compared to other communication protocols, it has the following advantages: 1. Ultra-low power consumption. 2. High security. 3. Accommodates more accessories.
1. Check to see if the hub's firmware version is up to date. 2. Check if the hub is already in the pairing mode. 3. Check if the sensor is reset successfully, and the LED indicator is blinking as expected. 4. Keep the sensor as close as possible to the hub and keep trying. 5. Try with another child device to see if there is something wrong with the sensor itself. 6. Try with another hub and see if there is something wrong with the previous hub. 7. Please be aware that we can add no more than 32 child devices to a hub at the same time.
1. The Aqara Hub might be too far away from the sensor. Press the reset button of the sensor at the installation location. If the Aqara Hub makes voice prompts, it indicates the Aqara Hub communicates effectively with the sensor. If not, please move the sensor closer to the Aqara Hub. 2. Low battery or dead battery. Please replace the battery. 3. The accessory is installed on a metal surface and the signal is interfered with. Please avoid metal surfaces.
The Aqara Water Leak Sensor cannot be connected to the mobile phone directly. An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Water Leak Sensor to the hub.
The button of the Water Leak Sensor is located at the center of the shell. Trigger the button by holding the top and bottom cover and pressing the "Water Drop" icon.
The Aqara Water Leak Sensor uses one CR2032 lithium button battery. The output voltage of the battery is 3V. Normally, the life of the battery is about two years.
No, an Aqara Hub is required. When vibration is detected, it will trigger the hub to play an alarm. An alert notification will be sent to the phone or interact with other smart accessories via automation.
The "vibration detected" event is triggered once a minute. If the event has been triggered, then it will not be triggered for the next minute. If the vibration persists, the event will be triggered again a minute later.
1. Use a coin to to rotate the battery cover counter clockwise until the cover loosens. 2. Remove the existing battery. Place the new CR2032 battery in the battery compartment and make sure that the positive side of the battery faces upwards. 3. Align the battery cover with the bottom of the Aqara Temperature and Humidity Sensor. Use a coin to rotate the battery cover clockwise until you hear a click. The battery cover is successfully replaced.
After binding the Aqara Vibration Sensor to the hub, single press the reset button on the Vibration Sensor at your desired location before installing. If you hear the hub prompt "normal link confirmed", then the location is suitable for installation. If you do not hear a voice prompt, move the Aqara Vibration Sensor closer to the hub and try again.
You can use your mobile phone to turn on/off the home appliances connected with the Aqara Smart Plug. Also, you can set a timer for the home appliances to automatically turn on/off anytime and program automations and scenes to trigger based on Aqara sensors.
First, ensure that the Aqara Hub works normally. Then, open the Aqara Home app, select the “+” in the upper right corner. Enter "Accessories" page and choose the Aqara Smart Plug, then follow the instructions in the app.
Long press the reset button for more than 5 seconds. When the red indicator light blinks for 1 second and starts a quick blue flashing, the Aqara Smart Plug has been successfully reset.
If the external network is down, the app control function for Aqara Smart Plug will no longer be available. But the local control for the Aqara Smart Plug will not be affected and its connection with other smart devices will function normally.
The Aqara Smart Plug has a built-in socket protector to prevent accidental electrocution. The maximum load power of the Aqara Smart Plug is 1875W. When the connected appliance exceeds the maximum load power, the Aqara Smart Plug will automatically cut off the power to avoid any danger.
For safety reasons, when the Aqara Smart Plug powers off, the Aqara Smart Plug does not save settings. However, there is a “power-off memory” option in the app. By choosing this option, the Aqara Smart Plug settings will be restored to their previous status.
The maximum load power for the Aqara Smart Plug is 1875W. The maximum load voltage and current are 100-125V and 15A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Aqara Smart Plug.
For specific instructions, please refer to the "Effective Range Test” instructions in the operating manual. If the hub indicates "normal link confirmed" then it means the smart plug and hub are connected effectively. If there is no voice prompt, please move the smart plug closer to the hub and try again.
Please check if the Wi-Fi network and the power supply of the hub work properly. If they do work normally, please reset the Aqara Smart Plug and reconnect the smart plug according to instructions. If the connection is unsuccessful, please move the plug closer to the hub and try again.
The Aqara Smart Wall Switch can control the lights by controlling the power switch. After pairing with the Aqara Hub, the Aqara Smart Wall Switch can realize remote control, timer control and automation connection with other smart devices.
Aqara Smart Wall Switch can not connect to Wi-Fi directly. The Aqara Smart Wall Switch is a device based on the Zigbee communication protocol. It needs to connect to the Aqara Hub to be controlled by the app.
First, make sure the power is cut off and there is no current going through the wire. Use the wiring nuts included in the package, wire according to the manual and check whether the wiring is correct. When you finish the above steps, turn on the power and add the Aqara Smart Wall Switch according to the instructions on the app.
If the device is not connected with the network or is offline, long press the button of the Aqara Smart Wall Switch for more than 5 seconds to reset. If the connection between Aqara Smart Wall Switch and the hub is working normally, in order to prevent users from deleting it by mistake, it is required to double press the button and then long press for more than 5 second to finish resetting. After the red indicator light is on for 1 second, it turns blue and flashes fast, which indicates the Aqara Smart Wall Switch has been reset successfully.
If the external network is down, the Aqara Smart Wall Switch can’t be controlled by the Aqara Home App, but the local automation will not be affected. If the power for the Aqara Hub is working properly, the connected automation between the Aqara Smart Wall Switch and other smart devices will work normally too.
The power for the Aqara Smart Wall Switch is set to be off on default when power comes back again after a power outage. The power off memory in the settings of the Aqara Smart Wall Switch normally is off. Users can choose to enable it. If enabled, when power comes back, the Aqara Smart Wall Switch will resume the previous power status from before the last power outage.
For the specific instructions, please refer to the "Effective Range Test” in the manual for detailed instructions. If the hub indicates "normal link confirmed" then it means the smart wall switch and hub are connected effectively. If there is no indication, please move the hub closer to the smart wall switch and try again.
Please check if the Wi-Fi and power to the hub is working normally. If both of them are working normally, please reset the Aqara Smart Wall Switch and connect it to the hub again according to the manual. If it fails to connect, please move the hub closer to the wall switch.
The choice between the Aqara Smart Wall Switch (No Neutral) and the Aqara Smart Wall Switch (With Neutral) mainly depends on whether there is neutral wire in the electrical box. If there is, it is recommended to choose the Aqara Smart Wall Switch (With Neutral) which will be more stable.
The Aqara Wireless Mini Switch can either be attached to the wall or placed on a table. Installation on a metal door is not recommended because metal surfaces affect the signal. When being used as a doorbell, the wireless switch can be installed on the wall next to a metal door. Please refer to the quick start guide for more details.
The indoor environment varies, and maximum signal strength between the Aqara Hub and the Aqara Wireless Mini Switch is different. There should not be more than two walls between them.
1. Check to see if the hub's firmware version is up to date. 2. Check if the hub is already in the pairing mode. 3. Check if the switch is reset successfully, and the LED indicator is blinking as expected. 4. Keep the switch as close as possible to the hub and keep trying. 5. Try with another child device to see if there is something wrong with the switch itself. 6. Try with another hub and see if there is something wrong with the previous hub. 7. Please be aware that we can add no more than 32 child devices to a hub at the same time.
Possible reasons: 1. The accessory is too far from the hub. Please install it closer to the hub. 2. The battery is dead. Please replace the battery. 3. The accessory has been installed on metal and the signal has been interfered with. The accessory should be installed away from metal.
1. Single press the reset button of the switch, the hub will prompt with the voice message "normal link confirmed" which means the connection between the switch and the hub is normal. If the hub gives no response, please move the switch closer to the hub and try again. If the hub remains silent, the switch might have been removed from the hub or run out of power. Please follow the instructions to add the switch or replace the battery. 2. Single-click/double-click/long press the Aqara Wireless Mini Switch several times, enter the homepage of the switch in app, then check the log . The switch is working properly if the corresponding event has been updated in the log.
1. Press and hold the reset button on the device for 5 seconds. The indicator will flash 3 times before resetting to factory settings. 2. If a device needs to be paired with another Aqara Hub, it will need to be reset before the new pairing will succeed.
1. Use a coin to to rotate the battery cover counter clockwise until the cover loosens. 2. Remove the existing battery. Place the new CR2032 battery in the battery compartment and make sure that the positive side of the battery faces upwards. 3. Align the battery cover with the bottom of the Aqara Temperature and Humidity Sensor. Use a coin to rotate the battery cover clockwise until you hear a click. The battery cover is successfully replaced.
The Aqara Cube can be operated in 7 ways: Flip 90°, Flip 180°, Shake, Rotate, Tap Twice, Push, and Motion detected after a minute. You can set up automations in the Aqara Home app that will allow you to control all of your smart devices. For example: Shaking to control the night light on the Aqara Hub; Flip 90° to turn on/off the Aqara Smart Plug; Flip 180° to control the Aqara Smart Wall Switch.
1. Check to see if the hub's firmware version is up to date. 2. Check if the hub is already in the pairing mode. 3. Check if the cube is reset successfully, and the LED indicator is blinking as expected. 4. Keep the cube as close as possible to the hub and keep trying. 5. Try with another child device to see if there is something wrong with the sensor itself. 6. Try with another hub and see if there is something wrong with the previous hub. 7. Please be aware that we can add no more than 32 child devices to a hub at the same time.
Possible reasons: 1. The accessory is too far away from the hub. Please try to install the accessory closer to the hub. 2. Low battery or dead battery. Please replace the battery. 3. The accessory is installed on a metal surface and the signal is interfered with. Please avoid metal surfaces.
The Aqara Cube cannot be connected to the mobile phone directly. An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Cube to the hub.
Please place the Aqara Cube on a flat surface to operate. If you operate it on a soft surface, such as a sofa or pillow, the Aqara Cube might not respond normally.
If the external network is down, the app control function for the Aqara Cube will no longer be available. But the local control automation for the Aqara Cube will not be affected and its connection with other smart devices will function normally.
You can rename the Aqara Cubes to distinguish them. After the Aqara Cube connects to the Aqara Hub successfully, you will be given an option to rename it. You can also rename it on the settings page for the Aqara Cube.
Please follow the steps below: Aqara Home App>Accessory>"+">select Aqara Cube>select hub> Open the lid with the metal strip which comes with the package, long press the reset button for 5 seconds until the LED indicator blinks 2 times.(For the first time using, just shake the Aqara Cube hard).
No, Apple Home does not have an interface that supports the Aqara Cube control operations, so the Aqara Cube cannot connect to HomeKit. Please download the Aqara Home app for use.
The Aqara Smart Wall Switch can control the lights by controlling the power switch. After pairing with the Aqara Hub, the Aqara Smart Wall Switch can realize remote control, timer control and automation connection with other smart devices.
Aqara Smart Wall Switch can not connect to Wi-Fi directly. The Aqara Smart Wall Switch is a device based on the Zigbee communication protocol. It needs to connect to the Aqara Hub to be controlled by the app.
First, make sure the power is cut off and there is no current going through the wire. Use the wiring nuts included in the package, wire according to the manual and check whether the wiring is correct. When you finish the above steps, turn on the power and add the Aqara Smart Wall Switch according to the instructions on the app.
If the device is not connected with the network or is offline, long press the button of the Aqara Smart Wall Switch for more than 5 seconds to reset. If the connection between Aqara Smart Wall Switch and the hub is working normally, in order to prevent users from deleting it by mistake, it is required to double press the button and then long press for more than 5 second to finish resetting. After the red indicator light is on for 1 second, it turns blue and flashes fast, which indicates the Aqara Smart Wall Switch has been reset successfully.
If the external network is down, the Aqara Smart Wall Switch can’t be controlled by the Aqara Home App, but the local automation will not be affected. If the power for the Aqara Hub is working properly, the connected automation between the Aqara Smart Wall Switch and other smart devices will work normally too.
The power for the Aqara Smart Wall Switch is set to be off on default when power comes back again after a power outage. The power off memory in the settings of the Aqara Smart Wall Switch normally is off. Users can choose to enable it. If enabled, when power comes back, the Aqara Smart Wall Switch will resume the previous power status from before the last power outage.
For the specific instructions, please refer to the "Effective Range Test” in the manual for detailed instructions. If the hub indicates "normal link confirmed" then it means the smart wall switch and hub are connected effectively. If there is no indication, please move the hub closer to the smart wall switch and try again.
Please check if the Wi-Fi and power to the hub is working normally. If both of them are working normally, please reset the Aqara Smart Wall Switch and connect it to the hub again according to the manual. If it fails to connect, please move the hub closer to the wall switch.
The choice between the Aqara Smart Wall Switch (No Neutral) and the Aqara Smart Wall Switch (With Neutral) mainly depends on whether there is neutral wire in the electrical box. If there is, it is recommended to choose the Aqara Smart Wall Switch (With Neutral) which will be more stable.
Due to design, the Aqara Smart Wall Switch (No Neutral) can’t adjust well to lights of small load. The minimum power of typical load that the Aqara Smart Wall Switch supports is 3W/way (Incandescent) and 5W/way (CFL/LED). If the load for the light is smaller, it will flash occasionally.
Hello, we use cookies to create the most secure and effective website possible. By using this site, you consent to the use of cookies. Read our
Privacy Policy.